Master Claude to boost workplace productivity, improve communication and harness conversational AI as a business professional or knowledge worker.
1 day course 10am - 5pm Live Online or Classroom-based
What you will learn
- Understanding Claude's position in the AI marketplace, equipping professionals to choose the right tool confidently.
- How to write effective prompts, enabling consistent, structured outputs tailored precisely to your professional role.
- Applying Claude as a thinking partner, helping you stress-test decisions and prepare thoroughly for high-stakes meetings.
- How to analyse long documents using Claude's extended context window, extracting key insights from contracts or reports in minutes.
- Producing polished emails, proposals and briefing documents faster, reducing the time spent on routine professional communication.
- How to build persistent Projects in Claude, maintaining consistent tone and instructions across recurring workflows without repetition.
- Recognising unreliable AI output, empowering you to diagnose and correct weak responses before they affect your work.
- Applying Claude responsibly within an organisation, giving you a clear framework for ethical use,
Related Courses
This Claude Introduction course includes
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Authorised Certificate
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Lifetime support after your course
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Course materials
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Live Instructor-led training
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Refreshments all day
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Latest Mac or PC ready to go
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Authorised Trainers
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Hands-on exercises
Book this course
We offer Claude Introduction as a private course.
You can select a date which suits you or your team.
The course content can be fully customised to your exact learning requirements.
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Course Outline for Claude Introduction
Introduction to Claude
- What is Claude and who makes it? Anthropic's mission and approach
- Claude's broad capabilities and key strengths
- How Claude compares to ChatGPT and Gemini
- Understanding Anthropic's approach to AI safety and why it matters
- Claude's underlying architecture: large language models in plain English
- Benefits and current limitations
- Knowing when to use Claude - and when not to
The Claude Interface
- Accessing Claude: claude.ai, the mobile app and plan options
- Selecting a model: Claude Sonnet vs Opus and when to use each
- Starting a new conversation
- The input bar: text entry, file attachments and the send button
- Response toolbar: copy, regenerate, thumbs up/down and sharing options
- The sidebar: conversation history and navigation
- Settings and account preferences
Effective Techniques in Prompt Writing
- Starting prompts with a clear action word
- Providing context and specifying the desired tone
- Controlling response length and output format
- Requesting structured outputs: tables, bullet lists, templates and headings
- Tailoring prompts for different professional roles
- Assigning Claude a role or persona for more relevant outputs
- Asking Claude to request clarification before responding
- Using Claude itself to improve and optimise your prompts
Claude as a Thinking Partner
- Using Claude to explore ideas and options before committing to a direction
- Stress-testing arguments, plans and decisions
- Getting a structured second opinion on professional challenges
- Brainstorming and lateral thinking with Claude
- Using Claude to prepare for meetings, presentations and difficult conversations
- Recognising the difference between Claude as producer and Claude as thought partner
Working with Long Documents and Complex Information
- Understanding Claude's long context window and what it makes possible
- Uploading files in multiple formats - Word, PDF, Excel, PowerPoint - for analysis and interrogation
- Summarising and distilling lengthy content into actionable briefings
- Interrogating a document with targeted questions
- Comparing and synthesising information across multiple sources
- Extracting specific data, clauses or details from complex material
- Identifying inconsistencies, gaps or risks in documents
- Uploading spreadsheets and interrogating data using natural language - no formulas required
- Analysing PowerPoint presentations for structure, content gaps and narrative flow
Everyday Communication and Writing Tasks
- Drafting and refining emails across different tones and audiences
- Writing and improving reports, proposals and briefing documents
- Creating structured meeting notes, agendas and action point lists
- Editing, proofreading and rewriting existing content
- Translating and adapting content for different audiences or contexts
- Building reusable prompt templates for recurring communication tasks
Using Projects for Persistent Workflows
- What Projects are and how they differ from standard conversations
- Creating a Project and defining its purpose and instructions
- Uploading reference documents to a Project
- Maintaining consistent tone, style and role across sessions
- Practical examples: a marketing Project, an HR Project, a client-facing Project
- When to use a Project versus a standard conversation
Iterative Conversation and Working Patterns
- Why one prompt rarely gives you the best result
- Building a response progressively through dialogue
- Redirecting, challenging and refining Claude's output mid-conversation
- Using follow-up prompts to go deeper, broader or in a different direction
- Knowing when to start a fresh conversation versus continuing an existing one
- Developing a personal working rhythm with Claude over time
Claude Across an Organisation - Role-specific Tasks
- Applying Claude in customer service and communications
- Supporting sales and marketing activities
- Assisting human resources and people management tasks
- Improving internal communications and project management
- Using Claude for research, analysis and report writing
- Practical exercises: role-based scenarios using Projects and prompts
Evaluating and Improving Claude's Performance
- Assessing the quality and reliability of Claude's responses
- Recognising when Claude is uncertain, hedging or likely to be wrong
- Understanding hallucination: what it is and how to reduce it
- Troubleshooting weak, off-target or incomplete outputs
- Refining system-level instructions within Projects
- Applying techniques to get consistently better results over time
Ethical Considerations and Responsible Use
- Claude's approach to safety: Constitutional AI explained simply
- Bias, fairness and the limits of AI-generated content
- Understanding why Claude sometimes declines requests
- Data privacy: what Claude retains and what it does not
- Strategies for responsible use in professional and organisational contexts
- Establishing internal guidelines for AI use in your workplace
Best Practices and the Future Direction of Claude
- Current trends in AI and where the market is heading
- Anthropic's roadmap: longer context, reasoning and agentic capability
- Claude's expanding integrations and API ecosystem
- Voice, multimodal support and emerging features
- Staying current: how to track Claude updates and new capabilities
- Building an AI-assisted workflow that grows with the technology
FAQs about the Claude Introduction course
Is this Claude Introduction course suitable for me?
This course is designed for people who are new to Claude or have been using Claude for a while but have never had formal training or who would like to learn best practice in using Claude as an AI assistant. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.
How is the content taught throughout the Claude Introduction course?
Our Claude Introduction course is extremely interactive. You will be using Claude throughout the day, working through prompting challenges and ways to use Claude for productivity gains, under the guidance of our trainer, who will be inviting questions and supporting you through each step.
How many people are likely to be in the class when I attend the Claude Introduction course?
For private classes in Claude Introduction, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.
Should I attend the Claude Introduction course in person or live online?
For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.
What support is available after I attend the Claude Introduction course?
We offer ongoing support to our Claude Introduction course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.
Will I receive a certificate upon completion of my Claude Introduction course?
Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our Claude Introduction course. Our certificates note our Authorised Training Centre status.
Claude Introduction — Team and Bespoke Training
Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.
- Sessions can be run online or in person, on your site or at our London training centre.
- We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
- Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
- We offer a free consultation service to work out every detail of your course.
Prices for bespoke sessions with our expert trainers start at £595 + VAT, depending on the course and number of people.
Costs include all preparation time to customise the course to your exact requirements.
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