Office Tools macOS Courses

macOS Support Essentials Sonoma | Training Course

Master essential support skills in macOS. Learn how to optimise, troubleshoot and manage Apple devices with expert guidance.

3 day course 10am - 5pm Live Online or Classroom-based

What you will learn

Understanding the installation and configuration process for macOS, enabling seamless setup and deployment across devices.
How to manage user accounts and permissions, empowering you to maintain secure and efficient access for all users.
Exploring file systems and data management in macOS, helping you organise, store and retrieve information with ease.
How to configure and troubleshoot network connections, ensuring reliable connectivity and resolving common networking issues quickly.
Learning the use of macOS Recovery and diagnostic tools, enabling you to repair systems and recover data effectively when needed.
How to optimise system performance and maintain security, empowering you to keep devices running smoothly and securely in any environment.
Mastering troubleshooting techniques for apps and processes, helping you resolve issues and support colleagues more effectively in your role.
How to apply best practices for updating, upgrading and maintaining macOS, enabling you to deliver reliable IT support and enhance productivity.

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Related Courses

macOS Support Essentials Sonoma

The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.
Hargreaves Lansdown Fund Managers Limited
June 2025
macOS Support Essentials Sonoma

The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.
Hargreaves Lansdown Fund Managers Limited
June 2025
The best two days training I have ever had. Would definitely recommend and use again.
Surrey Heath Borough Council
June 2025
Our needs and expectations were surpassed.
FSL Aerospace
June 2025
It was a pleasure to attend this training session which was catered to our specific needs. Lee was clearly adept with his InDesign skills and very flexible managing our queries.
Broadwick Studio
June 2025
The course was informative and well-structured and my trainer was an excellent instructor, very professional and knowledgeable. I learned a lot and feel much more confident using the software now.
Hannah G
July 2025
Thank you for your assistance with booking and to my trainer for the training last week. There were a lot of advanced skills to benefit from!
Vitality Insurance
June 2025
The course is really very good. The instructor is very patient to teach and the method is easy to follow. Good quality of approach to each topic. Thank you so much! I absolutely recommend.
Fact Not Fiction Films
June 2025
The course was perfect. Great course, great trainer!
Northgate
July 2025
Explanations were clear, easy to follow and understand, with breaks in-between. Lee was open to questions which made the training a lot more interactive. Very relaxed and friendly as well. Thanks Lee!
Jacob F
June 2025
I am thrilled with all the new knowledge, which I hope to be able to put into practice tomorrow before I forget! If it all goes well I would be interested in further training in the future.
Kate A
June 2025
Really insightful, very detailed help and advice including a review of our company websites and proposed solutions for issues we are experiencing. We built a website from scratch!
Queen’s College
June 2025
Amazing training session with Craig, explaining Keynote and PowerPoint. Very helpful but also SO entertaining! Thanks again!
Naomi F
June 2025
Excellent. The best training I have ever had.
National Housing Federation
June 2025
The trainer's knowledge of the program was amazing.
Hastoe Housing
June 2025

macOS Support Essentials Sonoma

The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.
Hargreaves Lansdown Fund Managers Limited
June 2025
macOS Support Essentials Sonoma

The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.
Hargreaves Lansdown Fund Managers Limited
June 2025
The best two days training I have ever had. Would definitely recommend and use again.
Surrey Heath Borough Council
June 2025
Our needs and expectations were surpassed.
FSL Aerospace
June 2025
It was a pleasure to attend this training session which was catered to our specific needs. Lee was clearly adept with his InDesign skills and very flexible managing our queries.
Broadwick Studio
June 2025
The course was informative and well-structured and my trainer was an excellent instructor, very professional and knowledgeable. I learned a lot and feel much more confident using the software now.
Hannah G
July 2025
Thank you for your assistance with booking and to my trainer for the training last week. There were a lot of advanced skills to benefit from!
Vitality Insurance
June 2025
The course is really very good. The instructor is very patient to teach and the method is easy to follow. Good quality of approach to each topic. Thank you so much! I absolutely recommend.
Fact Not Fiction Films
June 2025
The course was perfect. Great course, great trainer!
Northgate
July 2025
Explanations were clear, easy to follow and understand, with breaks in-between. Lee was open to questions which made the training a lot more interactive. Very relaxed and friendly as well. Thanks Lee!
Jacob F
June 2025
I am thrilled with all the new knowledge, which I hope to be able to put into practice tomorrow before I forget! If it all goes well I would be interested in further training in the future.
Kate A
June 2025
Really insightful, very detailed help and advice including a review of our company websites and proposed solutions for issues we are experiencing. We built a website from scratch!
Queen’s College
June 2025
Amazing training session with Craig, explaining Keynote and PowerPoint. Very helpful but also SO entertaining! Thanks again!
Naomi F
June 2025
Excellent. The best training I have ever had.
National Housing Federation
June 2025
The trainer's knowledge of the program was amazing.
Hastoe Housing
June 2025

This macOS Support Essentials Sonoma course includes

Authorised Certificate
Lifetime support after your course
Course materials
Live Instructor-led training

Refreshments all day
Latest Mac or PC ready to go
Authorised Trainers
Hands-on exercises

Book this course

We offer macOS Support Essentials Sonoma as a private course.

You can select a date which suits you or your team.

The course content can be fully customised to your exact learning requirements.

Request dates

Google Reviews

The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.

Hargreaves Lansdown Fund Managers Limited

June 2025

Course Outline for macOS Support Essentials Sonoma

Part 1: Installation and Configuration

Introduction to macOS
Update, Upgrade, and Reinstall macOS
Set Up and Configure macOS
Use the Command Line
Use macOS Recovery
Update macOS

Part 2: User Accounts

Manage User Accounts
Manage User Home Folders
Manage Security and Privacy
Manage Password Changes

Part 3: File Systems and Storage

Manage File Systems and Storage
Manage FileVault
Manage Permissions and Sharing
Use Hidden Items, Shortcuts and File Archives

Part 4: Data Management

Manage System Resources
Use Metadata, Spotlight and Siri
Manage Time Machine

Part 5: Apps and Processes

Install Apps
Manage Files
Manage and Troubleshoot Apps

Part 6: Network Configuration

Manage Basic and Advanced Network Settings
Troubleshoot Network Issues

Part 7: Network Services

Manage Network Services
Host Sharing and Personal Firewall

Part 8: System Management

Troubleshoot Peripherals
Manage Printers and Scanners
Troubleshoot Startup and System Issues

FAQs about the macOS Support Essentials Sonoma course

Is this macOS Support Essentials Sonoma course suitable for me?

This course is designed for people who are new to macOS or have been using macOS for a while but have never had formal training or who would like to learn best practice in macOS. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.

How is the content taught throughout the macOS Support Essentials Sonoma course?

Our macOS Support Essentials Sonoma course is extremely interactive. You will be using macOS throughout the day, working through examples and live projects under the guidance of our trainer, who will be supporting you through each step.

What is the recommended number of people for the class when I attend the macOS Support Essentials Sonoma course?

For private classes in macOS Support Essentials Sonoma, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.

Should I attend the macOS Support Essentials Sonoma course in person or live online?

For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.

What support is available after I attend the macOS Support Essentials Sonoma course?

We offer ongoing support to our macOS Support Essentials Sonoma course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.

Will I receive a certificate upon completion of my macOS Support Essentials Sonoma course?

Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our macOS Support Essentials Sonoma course. Our certificates note our Authorised Training Centre status.

macOS Support Essentials Sonoma — Team and Bespoke Training

Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.

Sessions can be run online or in person, on your site or at our London training centre.
We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
We offer a free consultation service to work out every detail of your course.

Prices for bespoke sessions with our expert trainers start at £595 + VAT, depending on the course and number of people.
Costs include all preparation time to customise the course to your exact requirements.

Private One-to-One Training

One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.

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Team Training for Companies

Group bookings provide you with the most cost-effective way to train your team.

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