Prepare for the Apple ACSP exam with expert-led training. Enhance your troubleshooting skills and gain certification success in Apple support.
2 day course 10am - 5pm Live Online or Classroom-based
What you will learn
- Exploring key macOS support essentials, enabling you to prepare thoroughly for the ACSP certification exam.
- How to install, configure and troubleshoot macOS systems, empowering you to resolve technical issues with confidence.
- Understanding user account management, permissions and security, helping you support end-users and protect sensitive information.
- How to manage files, system preferences and network settings, enabling you to optimise Mac performance in professional environments.
- Exploring backup, restore and data recovery techniques, helping you maintain business continuity and minimise downtime.
- How to use diagnostic tools and best practices, empowering you to deliver expert support and enhance your IT credentials.
- Understanding exam objectives and practical scenarios, enabling you to approach the ACSP exam with confidence and succeed in your support role.
We can tailor this course to you
If you have specific requirements, talk to us about customising this course to meet your exact needs.
This Apple Support ACSP Exam Preparation course includes
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Authorised Certificate
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Lifetime support after your course
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Course materials
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Live Instructor-led training
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Refreshments all day
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Latest Mac or PC ready to go
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Authorised Trainers
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Hands-on exercises
Book this course
We offer Apple Support ACSP Exam Preparation as a private course.
You can select a date which suits you or your team.
The course content can be fully customised to your exact learning requirements.
Request datesCourse Outline for Apple Support ACSP Exam Preparation
Mastering iOS and iPadOS Device Management
- Implementing efficient backup and restoration strategies
- Troubleshooting device migration and factory resets
- Utilising Apple Configurator for advanced device management
- Optimising network settings and personal hotspot functionality
Enhancing iOS and iPadOS Security and Privacy
- Resolving Apple ID and password-related issues
- Implementing robust privacy controls and Find My features
- Troubleshooting app-related problems and cellular data issues
- Using Sysdiagnose for advanced iOS/iPadOS troubleshooting
macOS Setup and Restoration
- Addressing Mac startup issues and login password resets
- Performing clean installations and data migrations
- Managing login keychains for enhanced security
- Utilising FileVault for comprehensive disk encryption
Optimising macOS Networking and File Sharing
- Resolving network connectivity issues on Mac
- Configuring and troubleshooting Wi-Fi connections
- Maximising AirDrop functionality for seamless file sharing
- Managing Mac sharing preferences effectively
Implementing Advanced macOS Security Measures
- Configuring and managing privacy settings on Mac
- Utilising Find My for device tracking and security
- Leveraging Activity Monitor and Console for system diagnostics
- Exploring continuous learning resources for macOS management
Navigating ACSP Exam Requirements
- Analysing exam objectives and structure
- Implementing effective study strategies and time management
- Practising with sample questions and mock exams
- Identifying key areas for focused revision
Addressing Current Apple Ecosystem Trends
- Exploring integration between Apple devices and services
- Understanding the impact of Apple Silicon on device management
- Implementing best practices for cross-device synchronisation
- Adapting to evolving privacy and security standards in Apple ecosystems
Enhancing Troubleshooting Skills
- Developing a systematic approach to problem-solving
- Utilising Apple's official resources and support documentation
- Implementing best practices for customer communication during support
- Exploring advanced diagnostic tools and techniques
FAQs about the Apple Support ACSP Exam Preparation course
Is this Apple Support ACSP Exam Preparation course suitable for me?
This course is designed for people who are new to macOS or have been using macOS for a while but have never had formal training or who would like to learn best practice in macOS. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.
How is the content taught throughout the Apple Support ACSP Exam Preparation course?
Our Apple Support ACSP Exam Preparation course is extremely interactive. You will be using macOS throughout the day, working through examples and live projects under the guidance of our trainer, who will be supporting you through each step.
What is the recommended number of people for the class when I attend the Apple Support ACSP Exam Preparation course?
For private classes in Apple Support ACSP Exam Preparation, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.
Should I attend the Apple Support ACSP Exam Preparation course in person or live online?
For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.
What support is available after I attend the Apple Support ACSP Exam Preparation course?
We offer ongoing support to our Apple Support ACSP Exam Preparation course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.
Will I receive a certificate upon completion of my Apple Support ACSP Exam Preparation course?
Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our Apple Support ACSP Exam Preparation course. Our certificates note our Authorised Training Centre status.
Apple Support ACSP Exam Preparation — Team and Bespoke Training
Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.
- Sessions can be run online or in person, on your site or at our London training centre.
- We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
- Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
- We offer a free consultation service to work out every detail of your course.
Prices for bespoke sessions with our expert trainers start at £595 + VAT, depending on the course and number of people.
Costs include all preparation time to customise the course to your exact requirements.
Private One-to-One Training
One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.
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Group bookings provide you with the most cost-effective way to train your team.
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