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Apple Support ACSP Exam Preparation | Training Course


  • macOS Support Essentials Sonoma

    The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.

    Hargreaves Lansdown Fund Managers Limited
    January 2025
  • macOS Support Essentials Sonoma

    The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.

    Hargreaves Lansdown Fund Managers Limited
    February 2025
  • An excellent trainer with extreme depth of knowledge in the product. Also some really good and helpful shortcuts.

    February 2025
  • Great delivery, enjoyable training session.

    February 2025

Course Facts

  • 2 day course
  • Live Online or Classroom-based
  • Certificate of completion
  • Maximum class size of 6 for scheduled courses
  • Unlimited support after your course
  • Courses at all levels: Introduction, Intermediate, Advanced and Masterclasses

Course Outline

  • Mastering iOS and iPadOS Device Management
  • Enhancing iOS and iPadOS Security and Privacy
  • macOS Setup and Restoration
  • Optimising macOS Networking and File Sharing
  • Implementing Advanced macOS Security Measures
  • Navigating ACSP Exam Requirements
  • Addressing Current Apple Ecosystem Trends
  • Enhancing Troubleshooting Skills
FULL OUTLINE

We can tailor this course to you

If you have specific requirements, talk to us about customising this course to meet your exact needs.

Enquire Now
  • macOS Support Essentials Sonoma

    The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.

    Hargreaves Lansdown Fund Managers Limited
    January 2025
  • macOS Support Essentials Sonoma

    The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.

    Hargreaves Lansdown Fund Managers Limited
    February 2025
  • An excellent trainer with extreme depth of knowledge in the product. Also some really good and helpful shortcuts.

    February 2025
  • Great delivery, enjoyable training session.

    February 2025

We offer Apple Support ACSP Exam Preparation as a private course, which means the course content can be fully customised to your exact learning requirements and run on your preferred dates.

macOS Private One-to-One Training

One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.

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macOS Team Training for Companies

Group bookings provide you with the most cost-effective way to train your team.

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Apple Support ACSP Exam Preparation — Team Training and Bespoke Sessions

Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.

  • Sessions can be run online or in person, on your site or at our London training centre.
  • We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
  • Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
  • We offer a free consultation service to work out every detail of your course.

Prices for bespoke sessions with our expert trainers start at £595 + VAT, depending on the course and number of people.
Costs include all preparation time to customise the course to your exact requirements.

Overview of Apple Support ACSP Exam Preparation

This exclusive instructor-led, two-day course is the definitive option for anybody seeking to take the Apple Certified Support Professional exam, or simply to enjoy an immersive, interactive two days with a veteran Apple Certified Trainer as they take you through all the key points you need to understand in order to effectively support and troubleshoot Mac, iPhone and iPad devices and be ready to take the ACSP exam! Topics covered include Mastering iOS and iPadOS device management, Enhancing iOS and iPadOS security and privacy, macOS setup and restoration, Optimising macOS networking and file sharing, Implementing advanced macOS security measures, Navigating ACSP exam requirements, Addressing current Apple ecosystem trends and Enhancing troubleshooting skills.
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Course Outline for the Apple Support ACSP Exam Preparation Training Course

Mastering iOS and iPadOS Device Management

  • Implementing efficient backup and restoration strategies
  • Troubleshooting device migration and factory resets
  • Utilising Apple Configurator for advanced device management
  • Optimising network settings and personal hotspot functionality

Enhancing iOS and iPadOS Security and Privacy

  • Resolving Apple ID and password-related issues
  • Implementing robust privacy controls and Find My features
  • Troubleshooting app-related problems and cellular data issues
  • Using Sysdiagnose for advanced iOS/iPadOS troubleshooting

macOS Setup and Restoration

  • Addressing Mac startup issues and login password resets
  • Performing clean installations and data migrations
  • Managing login keychains for enhanced security
  • Utilising FileVault for comprehensive disk encryption

Optimising macOS Networking and File Sharing

  • Resolving network connectivity issues on Mac
  • Configuring and troubleshooting Wi-Fi connections
  • Maximising AirDrop functionality for seamless file sharing
  • Managing Mac sharing preferences effectively

Implementing Advanced macOS Security Measures

  • Configuring and managing privacy settings on Mac
  • Utilising Find My for device tracking and security
  • Leveraging Activity Monitor and Console for system diagnostics
  • Exploring continuous learning resources for macOS management

Navigating ACSP Exam Requirements

  • Analysing exam objectives and structure
  • Implementing effective study strategies and time management
  • Practising with sample questions and mock exams
  • Identifying key areas for focused revision

Addressing Current Apple Ecosystem Trends

  • Exploring integration between Apple devices and services
  • Understanding the impact of Apple Silicon on device management
  • Implementing best practices for cross-device synchronisation
  • Adapting to evolving privacy and security standards in Apple ecosystems

Enhancing Troubleshooting Skills

  • Developing a systematic approach to problem-solving
  • Utilising Apple's official resources and support documentation
  • Implementing best practices for customer communication during support
  • Exploring advanced diagnostic tools and techniques

Our Clients

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Why Transmedia?

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Unlimited Training Support

We offer unlimited training support after your course.

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Bespoke Training Solutions

Customised training and software solutions based on your exact specification.

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Worldwide Creative Skills Training

Join our authorised training courses live online from anywhere in the world.

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Authorised Training Professionals

Our experts are accredited by Adobe, Apple and Claris and bring years of experience and real-world expertise.

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Courses Live Online

Join our virtual classrooms to learn from the comfort of your own space in real time from our accredited training experts.

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Classroom Training

Join us at one of our Authorised Training Centres for a traditional classroom-based experience.

We have everything ready for you to have the best training experience.

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Private Courses

One-to-one tuition or a private group training with just you or your colleagues.

We can train you live online, at one of our centres or onsite, wherever you are located.

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