Office Tools macOS Courses

Supporting macOS for Windows Technicians | Training Course

Master macOS support skills for Windows technicians. Learn troubleshooting and optimisation techniques from Mac experts to support Apple devices efficiently.

2 day course 10am - 5pm Live Online or Classroom-based

What you will learn

Exploring the macOS environment from a Windows perspective, enabling you to bridge the gap between platforms in mixed environments.
How to manage user accounts, permissions and file sharing, empowering you to support colleagues and troubleshoot common Mac issues.
Understanding system preferences and network settings, helping you configure Macs to work seamlessly within Windows-based networks.
How to use Finder, Spotlight and built-in apps, enabling you to assist users with file management and daily tasks.
Exploring backup, restore and security features, helping you maintain data integrity and safeguard against potential threats.
How to leverage Disk Utility and troubleshooting tools, empowering you to resolve hardware and software issues efficiently.
Understanding dual-boot setups with Bootcamp, enabling you to support users running both macOS and Windows on the same machine.

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Lovely trainer!! Thank you so much, we have all learned in a supportive way and you have shown me new shortcuts and tools to make my work life and personal life easier.
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The trainer was great!
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Very very good training at a perfect pace, presenter was very clear and had a very nice tone and lovely way of delivering training. Would definitely recommend. 10/10.
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Fantastic! Everything was explained very clearly.
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We have worked with Transmedia for many years now and I can not recommend them highly enough! The work Tony has done with us over the years has changed us as a business. He is a pleasure to work with!
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I just wanted to thank you for the recent Premiere Pro course that I attended last week. I had a enjoyable time and learnt a lot during the two days.
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The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.
Hargreaves Lansdown Fund Managers Limited
June 2025
macOS Support Essentials Sonoma

The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.
Hargreaves Lansdown Fund Managers Limited
June 2025
Great service! The explanations were very helpful going forward. The trainer also helped us with understanding very advanced Figma files that we would need to be working with in the future.
Bauer Media
June 2025
My trainer was exceptionally skilled. He fully understood my requirements, and his programming abilities were extraordinary. He solved all my problems and effectively fixed all my issues!
Ivy B
July 2025
Lovely trainer!! Thank you so much, we have all learned in a supportive way and you have shown me new shortcuts and tools to make my work life and personal life easier.
Structural Soils Ltd
June 2025
The trainer was great!
Microbiology Society
June 2025
I found the course interesting and will definitely be applying the learnings to my every day role. Our trainer managed to convey a lot of information. The best course I've been on for a long time!
Dermalogica UK
June 2025
An excellent course.
Vodafone Ltd
July 2025
The trainer took us through the course at a good pace and tailored it to the type of content we deal with at work. He had great examples and explained the concepts really well. Very enjoyable! Thanks.
Microbiology Society
June 2025
The course was extremely useful for me. Our trainer was extremely easy to follow and very attentive when I was stuck. It's a very welcoming training venue and the staff are very nice. Thank you!
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July 2025
Very very good training at a perfect pace, presenter was very clear and had a very nice tone and lovely way of delivering training. Would definitely recommend. 10/10.
Broadwick Studio
June 2025
Fantastic! Everything was explained very clearly.
Sothebys
June 2025
We have worked with Transmedia for many years now and I can not recommend them highly enough! The work Tony has done with us over the years has changed us as a business. He is a pleasure to work with!
CIPA
June 2025
I just wanted to thank you for the recent Premiere Pro course that I attended last week. I had a enjoyable time and learnt a lot during the two days.
Haddonstone Ltd
June 2025
Had a great time with the training, it was so insightful and full of details that will improve my Figma workflow. An excellent teacher and so patient and willing to involve the others in the class.
Wren Kitchens
June 2025

This Supporting macOS for Windows Technicians course includes

Authorised Certificate
Lifetime support after your course
Course materials
Live Instructor-led training

Refreshments all day
Latest Mac or PC ready to go
Authorised Trainers
Hands-on exercises

Book this course

We offer Supporting macOS for Windows Technicians as a private course.

You can select a date which suits you or your team.

The course content can be fully customised to your exact learning requirements.

Request dates

Google Reviews

The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.

Hargreaves Lansdown Fund Managers Limited

June 2025

Course Outline for Supporting macOS for Windows Technicians

Installation and configuration

Setting up macOS workstations
Understanding the macOS architecture and the functions of each of the major components
Comparison with the Windows equivalents
Installing and configuring macOS on a qualified system
Enabling communication with AppleTalk and IP services on a connected network

Boot Sequence

Understanding the boot sequence
The Boot ROM
Kernel and System Initialisation
Building the Desktop
Startup scripts and System Demons

Startup Processes

First response procedure
Problem resolution using quick fixes
Innocuous fixes and invasive fixes
Recommended diagnostic tools and software
Troubleshooting the macOS startup sequence

Users and Permissions

Creating user accounts so that multiple users can share a workstation
Personal accounts and workspaces
Comparison of the different types of users and permissions available under macOS Windows equivalents

OS X Utilities

System Profiler
Disk Utility
Network Utility
Process Viewer
Console and Netinfo Manager

File Systems

Comparing the macOS file System to the Windows file system
Comparing useful tools

Application Environment

Different types of Applications supported by macOS
Comparison with Windows equivalents

File Sharing

Configuring macOS to enable the workstation to share files
AFP, SMB, FTP and HTTP protocols

Network Configuration & Peripherals

Accessing Network Services
Comparing network services under macOS and Windows equivalents
Isolating and troubleshooting wired and wireless network elements
Understanding USB, FireWire and Bluetooth buses
Comparison of Mac Network settings with the Windows equivalent
Understanding device drivers and Printer Setup

General Troubleshooting

Using the troubleshooting flowchart
Reviewing resources and approaches

FAQs about the Supporting macOS for Windows Technicians course

How is the content taught throughout the Supporting macOS for Windows Technicians course?

Our Supporting macOS for Windows Technicians course is extremely interactive. You will be using macOS throughout the day, working through settings, controls, installation and general troubleshooting under the guidance of our trainer, who will be supporting you through each step.

Is this Supporting macOS for Windows Technicians course suitable for me?

This course is designed for PC and Windows technicians who are new to macOS or have been using macOS for a while but have never had formal training or who would like to learn best practice in macOS. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.

Will I receive a certificate upon completion of my Supporting macOS for Windows Technicians course?

Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our Supporting macOS for Windows Technicians course. Our certificates note our Authorised Training Centre status.

What is the recommended number of people for the class when I attend the Supporting macOS for Windows Technicians course?

For private classes in Supporting macOS for Windows Technicians, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.

Should I attend the Supporting macOS for Windows Technicians course in person or live online?

For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.

Will I receive a certificate upon completion of my Supporting macOS for Windows Technicians course?

Supporting macOS for Windows Technicians — Team and Bespoke Training

Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.

Sessions can be run online or in person, on your site or at our London training centre.
We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
We offer a free consultation service to work out every detail of your course.

Prices for bespoke sessions with our expert trainers start at £595 + VAT, depending on the course and number of people.
Costs include all preparation time to customise the course to your exact requirements.

Private One-to-One Training

One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.

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Team Training for Companies

Group bookings provide you with the most cost-effective way to train your team.

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