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Master essential support skills in macOS. Learn how to optimise, troubleshoot and manage Apple devices with expert guidance.

3 day course     10am - 5pm     Live Online or Classroom-based

What you will learn

  • Understanding the installation and configuration process for macOS, enabling seamless setup and deployment across devices.
  • How to manage user accounts and permissions, empowering you to maintain secure and efficient access for all users.
  • Exploring file systems and data management in macOS, helping you organise, store and retrieve information with ease.
  • How to configure and troubleshoot network connections, ensuring reliable connectivity and resolving common networking issues quickly.
  • Learning the use of macOS Recovery and diagnostic tools, enabling you to repair systems and recover data effectively when needed.
  • How to optimise system performance and maintain security, empowering you to keep devices running smoothly and securely in any environment.
  • Mastering troubleshooting techniques for apps and processes, helping you resolve issues and support colleagues more effectively in your role.
  • How to apply best practices for updating, upgrading and maintaining macOS, enabling you to deliver reliable IT support and enhance productivity.

We can tailor this course to you

If you have specific requirements, talk to us about customising this course to meet your exact needs.

  • macOS Support Essentials Tahoe

    The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.

    Hargreaves Lansdown Fund Managers Limited
    July 2026
  • macOS Support Essentials Tahoe

    The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.

    Hargreaves Lansdown Fund Managers Limited
    July 2026
  • I really enjoyed my course with a really good trainer, who tailored the day according to my level and needs.

    July 2026
  • Just wanted to say it was a pleasure meeting you all over the last couple of days, I was very impressed with the course. Our trainer was a great guy, very knowledgeable and a good trainer.

    We Are Shard
    August 2026
  • I completed both the Premiere Pro Introduction and Intermediate courses with Lee at Transmedia for my company and had a great experience. The courses were really well paced and I learnt a lot on both.

    Venture Banners
    June 2026
  • Just wanted to thank you for organising our training - our trainer was really brilliant and helpful and the team will find the training really beneficial. Please pass on a massive thanks to everyone!

    The Event Umbrella
    May 2026
  • Excellent training centre. My trainer was unbelievably knowledgeable, explained himself well and provided a great teaching environment. Staff were welcoming, accommodating and attentive.

    West Herts College
    August 2026
  • Lee was so professional and friendly. He gave us an amazing experience, allowing us to ask questions and practice ourselves. I recommend this course to anyone who wants to learn to edit video!

    Eddie Z
    May 2026
  • The most useful training I have had in a decade. The trainer was very knowledgeable and used very practical exercises to show theory and functionality. The training venue was great. Highly recommend.

    Chance UK (Charity)
    August 2026
  • Everything was great, it was interesting and I learned a lot about Excel! I had a great time and learned so much and I am excited to put It all into practice.

    TGI Sport Media LLP
    June 2026
  • Had a great time with the training, it was so insightful and full of details that will improve my Figma workflow. An excellent teacher and so patient and willing to involve the others in the class.

    Wren Kitchens
    August 2026
  • Yesterday's training was fantastic. We learned quite few new things and useful tricks! The team found it incredibly valuable and was very pleased with the session overall. Thank you so much!

    Acteon Communications
    August 2026
  • Lots of glowing comments from the first lot of training - especially about how good and engaging our trainer was - sounds like the team got a lot of benefit from it!

    Dyson
    August 2026
  • Thanks for all your assistance, the classes have been an invaluable source of knowledge.

    Qinetiq
    July 2026
  • I liked the structure of the course and the practicality of seeing the processes first and then trying them ourselves. Overall very satisfied with the course.

    Guinness World Records
    July 2026
  • macOS Support Essentials Tahoe

    The trainer really knew his stuff. Did a great job in showing us the basics of getting around a Mac. Very well organised; quick to respond to enquiries and gave real life examples of issues.

    Hargreaves Lansdown Fund Managers Limited
    July 2026
  • macOS Support Essentials Tahoe

    The training was very professional and done with passion. As someone who uses Windows devices often, this has opened my mind to obtaining a Mac and extending my knowledge within this area.

    Hargreaves Lansdown Fund Managers Limited
    July 2026
  • I really enjoyed my course with a really good trainer, who tailored the day according to my level and needs.

    July 2026
  • Just wanted to say it was a pleasure meeting you all over the last couple of days, I was very impressed with the course. Our trainer was a great guy, very knowledgeable and a good trainer.

    We Are Shard
    August 2026
  • I completed both the Premiere Pro Introduction and Intermediate courses with Lee at Transmedia for my company and had a great experience. The courses were really well paced and I learnt a lot on both.

    Venture Banners
    June 2026
  • Just wanted to thank you for organising our training - our trainer was really brilliant and helpful and the team will find the training really beneficial. Please pass on a massive thanks to everyone!

    The Event Umbrella
    May 2026
  • Excellent training centre. My trainer was unbelievably knowledgeable, explained himself well and provided a great teaching environment. Staff were welcoming, accommodating and attentive.

    West Herts College
    August 2026
  • Lee was so professional and friendly. He gave us an amazing experience, allowing us to ask questions and practice ourselves. I recommend this course to anyone who wants to learn to edit video!

    Eddie Z
    May 2026
  • The most useful training I have had in a decade. The trainer was very knowledgeable and used very practical exercises to show theory and functionality. The training venue was great. Highly recommend.

    Chance UK (Charity)
    August 2026
  • Everything was great, it was interesting and I learned a lot about Excel! I had a great time and learned so much and I am excited to put It all into practice.

    TGI Sport Media LLP
    June 2026
  • Had a great time with the training, it was so insightful and full of details that will improve my Figma workflow. An excellent teacher and so patient and willing to involve the others in the class.

    Wren Kitchens
    August 2026
  • Yesterday's training was fantastic. We learned quite few new things and useful tricks! The team found it incredibly valuable and was very pleased with the session overall. Thank you so much!

    Acteon Communications
    August 2026
  • Lots of glowing comments from the first lot of training - especially about how good and engaging our trainer was - sounds like the team got a lot of benefit from it!

    Dyson
    August 2026
  • Thanks for all your assistance, the classes have been an invaluable source of knowledge.

    Qinetiq
    July 2026
  • I liked the structure of the course and the practicality of seeing the processes first and then trying them ourselves. Overall very satisfied with the course.

    Guinness World Records
    July 2026

This macOS Support Essentials Tahoe course includes

  • bullet point icon Authorised Certificate
  • bullet point icon Lifetime support after your course
  • bullet point icon Course materials
  • bullet point icon Live Instructor-led training
  • bullet point icon Refreshments all day
  • bullet point icon Latest Mac or PC ready to go
  • bullet point icon Authorised Trainers
  • bullet point icon Hands-on exercises

Book this course

We offer macOS Support Essentials Tahoe as a private course.

You can select a date which suits you or your team.

The course content can be fully customised to your exact learning requirements.

Request dates

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Course Outline for macOS Support Essentials Tahoe

Installation and Configuration

  • Introduction to macOS
  • Update, Upgrade or Reinstall macOS
  • Set Up and Configure macOS
  • Use the Command Line
  • Use macOS Recovery
  • Update macOS

User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage Password Changes

File Systems

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts and File Archives

Data Management

  • Manage System Resources
  • Use Metadata, Spotlight and Siri
  • Manage Time Machine

Apps and Processes

  • Install Apps
  • Manage Files
  • Manage and Troubleshoot Apps

Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Network Services

  • Manage Network Services
  • Manage Host Sharing and Personal Firewall

System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues
Show more

FAQs about the macOS Support Essentials Tahoe course

Is this macOS Support Essentials Sonoma course suitable for me?

This course is designed for people who are new to macOS or have been using macOS for a while but have never had formal training or who would like to learn best practice in macOS. If you are have any questions about whether the course could meet your needs, please speak to our customer service team, who will be delighted to advise you.

How is the content taught throughout the macOS Support Essentials Sonoma course?

Our macOS Support Essentials Sonoma course is extremely interactive. You will be using macOS throughout the day, working through examples and live projects under the guidance of our trainer, who will be supporting you through each step.

What is the recommended number of people for the class when I attend the macOS Support Essentials Sonoma course?

For private classes in macOS Support Essentials Sonoma, we recommend a maximum of 8 to 10 people from the same company in the class. Please ask our customer service team to help you find the right balance of people per class and the number of days training you need.

Should I attend the macOS Support Essentials Sonoma course in person or live online?

For in-person courses at our London training centre, you will receive a warm personal welcome, your choice of the latest Mac or PC and morning and afternoon refreshments. If you prefer to attend remotely, rest assured that you will be taught live by the same experts that deliver our in-person courses, covering the same training content, using the same exercises and materials. A second monitor is recommended but not essential.

What support is available after I attend the macOS Support Essentials Sonoma course?

We offer ongoing support to our macOS Support Essentials Sonoma course attendees through email and by arrangement, phone calls. You are welcome to ask any questions on topics covered during training. Our trainer will always do their best to explain principles and help you with any issues you encounter.

Will I receive a certificate upon completion of my macOS Support Essentials Sonoma course?

Yes, you'll receive a certificate of completion from Transmedia, demonstrating your knowledge and attendance on our macOS Support Essentials Sonoma course. Our certificates note our Authorised Training Centre status.

macOS Support Essentials Tahoe — Team and Bespoke Training

Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.

  • Sessions can be run online or in person, on your site or at our London training centre.
  • We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
  • Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
  • We offer a free consultation service to work out every detail of your course.

Private One-to-One Training

One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.

Book Now

Team Training for Companies

Group bookings provide you with the most cost-effective way to train your team.


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