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FAQs

Your questions answered

Courses start at 10am and finish at 5pm. For classroom-based learning, please arrive at least 20 minutes before the start of the course for registration and refreshments.
If you are running late, please call 0208 2694260.
If you have chosen private training on your own site, we can be flexible on the start and finish times.
We have two training centres in London, one in Tottenham Court Road and one in Greenwich. We also have a centre in Bristol. We give precise directions when you book your place.
It may be possible and we will do our best to accommodate you, by inviting you to attend the second day of another instance of the same course. However we cannot guarantee it, nor which date we can offer, because of fluctuating availability. Rescheduling is usually possible for private bookings.
Please speak to your account manager, who is always ready to help you.
Our full terms and conditions can be found on our booking page.
If you need to transfer from one public course to another or change the date of your private course, please call your account manager as soon as possible. We will always try to help.
We can take payment by credit card over the phone or you can pay via BACS.
This is currently under review.
We can no longer provide lunch at our centres so we have been issuing luncheon vouchers. We will continue to update clients on this.
Yes, we provide refreshments when you arrive and throughout the day.
We ask that you find a quiet meeting room and arrange not to be disturbed during the day. You should also make sure that the right version of your software is already installed and, if the class is for more than one or two people, that you have a projector and screen available. Our IT managers are always on hand to make sure you are set up appropriately.
Most public courses are two days. Some are one day and some are three. For private courses, you may choose to book as many or as few days as you wish. Two days is usually a good start for an introductory course. You can discuss with your dedicated account manager and trainer.
The answers you give to our questions help us make sure that we recommend the right course to you. And if you choose a private course, they help us to identify the course content that is appropriate to your needs. We also back this up with a conversation with your trainer to ensure alignment.
We provide course notes for all our courses.
You can specify your own course content when you book a private course with us.
We will tailor the course to your exact specifications.
Our authorised trainers are seasoned professionals with at least ten years experience in their field. They use the software they teach on live projects all the time. Naturally their communications skills are second to none.
We accept up to six attendees on our public courses, so that everyone has plenty of time to ask questions. For private courses, we still recommend clients no more than eight, so that everyone receives plenty of personal attention.
We run our classes during weekdays. By special arrangement, we may be able to offer weekend or evening training. Please call us to discuss your requirements.
If you are not able to come to one of our training centres, we can run your class remotely over Zoom, or we can visit you in your own office.
No, there is no dress code. Please dress in whatever way you feel comfortable.
We have a room where attendees can leave their personal belongings.
Attendees can specifiy whether they prefer a Mac or a PC at the time they book their course.
Yes we do. The only personal equipment you would ever need to bring is a set of headphones, where these are needed for courses that include audio. If you are unsure, please just ask your account manager.
We ask that you find a quiet meeting room and arrange not to be disturbed during the day. You should also make sure that the right version of your software is already installed and, if the class is for more than one or two people, that you have a projector and screen available. Our IT manager is always on hand to advise you.
Our Bristol training centre has a lift and can accommodate wheelchair access. Unfortunately our centre in Greenwich, London does not have a lift and is therefore not suitable for wheelchair users.
Public courses take place in one of our training centres in London or Bristol. Our website shows which training classes are happening in which location.
Private courses can take place either in one of our centres, in your own office or online.
Unfortunately we cannot provide private parking at any of our centres. However we can recommend the best places for public parking nearby.
Unfortunately we don't have suitable space inside any of our centres. However we can recommend places nearby for you to lock your bike.
Yes we can. Please speak to your account manager, who will send you our list of recommended hotels and be able to help you.