Customer Focus
Course Facts
- 1 day course
- Our Trainers are Authorised Professionals
- Live Online or Classroom-based
- Certificate of completion
- Maximum class size of 6 for scheduled courses
- Unlimited support after your course
- Courses at all levels: Introduction, Intermediate, Advanced and Masterclasses
Course Outline
- Customer Care
- Understanding the needs of your customers
- Customer Communication
Private One-to-One Training
One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.
Enquire NowTeam Training for Companies
Group bookings provide you with the most cost-effective way to train your team.
Enquire NowTeam Training and Bespoke Sessions
Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.
- Sessions can be run online or in person, on your site or at our London training centre.
- We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
- Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
- We offer a free consultation service to work out every detail of your course.
Prices for bespoke sessions with our expert trainers start at £525 + VAT.
Overview
Course Outline
Customer Care
- What is customer care and why is it so important?
- The benefits of improved customer service
- • How to identify key customers and stakeholders
- Establishing the key priorities and preferences of your customers
- Understanding the impediments to better customer care and how to eliminate them "Expected" and "exceptional" service
- Identifying what customer care means and the standards of care expected in your company
Understanding the needs of your customers
- Finding your customers and their requirements more effectively
- How to deliver and exceed customer expectation through the delivery of a more professional service
- Using the essential structures and methods for delivering customer service by phone, email and face-to-face
- The three essential elements required for customer care
Customer Communication
- The importance and impact of communication in customer-facing relationships
- Recognising your own communication style
- The building of rapport through active listening and support
- Telephone etiquette - the dos and don'ts
- Using communication skills when meeting a customer face-to-face
- The fundamentals of assertive behaviour in customer situations
- The four steps for developing more assertive behaviours
- Delivering difficult messages
- Practice sessions and scenarios
- Action planning
Our Clients
Our Recent Success Stories
Sketch
Mark's Story
Graphic Designer at Just Eat
InDesign
Sumble's Story
Graphic Designer at Houses of Parliament
Resolve
Greg's Story
Head of Video at Hurst UK
600+ Reviews
Why Transmedia?
Unlimited Training Support
We offer unlimited training support after your course.
Bespoke Training Solutions
Customised training and software solutions based on your exact specification.
Worldwide Creative Skills Training
Join our authorised training courses live online from anywhere in the world.
Authorised Training Professionals
Our experts are accredited by Adobe, Apple and Claris and bring years of experience and real-world expertise.
Courses Live Online
Join our virtual classrooms to learn from the comfort of your own space in real time from our accredited training experts.
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Classroom Training
Join us at one of our Authorised Training Centres for a traditional classroom-based experience.
We have everything ready for you to have the best training experience.
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Private Courses
One-to-one tuition or a private group training with just you or your colleagues.
We can train you live online, at one of our centres or onsite, wherever you are located.
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Embracing the Digital Revolution: Unlocking Efficiency and Growth for SMEs
Understanding Website Engagement and How to Improve It
Organic Search and Video: Navigating Google's Stance on AI-Created Content