macOS Support Essentials 10.14 (Mojave 101)

Duration: 3 Days

Course Information

macOS Support Essentials 10.14 is a three-day course that teaches the best ways to support macOS Mojave users. The course includes lectures and hands-on exercises that provide real-world experience.


Upon completion of the macOS Support Essentials 10.14 (Mojave 101) course, students will be able to: Use macOS Mojave tools and resources to troubleshoot macOS Mojave Understand macOS Mojave features and functionality, including how to find more information about macOS Mojave Prepare for Apple Certified Support Professional (ACSP) 10.14 certification


People who manage computer networks or computer labs that run macOS People who support Mac users


macOS knowledge Basic computer navigation skills

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Update, Upgrade, and Reinstall macOS Mojave
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

Part 2: User Accounts

  • Manage User Accounts
  • User Home Folders
  • macOS Security
  • Password Changes

Part 3: File Systems and Storage

  • Manage File Systems
  • Storage
  • Encryption
  • Permissions
  • File Sharing

Part 4: Data Management

  • Use Hidden Items, Shortcuts, File Archives
  • Manage System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Part 6: Network Configuration

  • Manage Basic and Advanced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Host Sharing and a Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues

Live Chat

Course Dates

London CentralLondon GreenwichBristol

London Central

Dates Price Book Now
18 - 20 Sep £1150 + VAT Book Now
23 - 25 Oct £1150 + VAT Book Now
20 - 22 Nov £1150 + VAT Book Now
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London Greenwich

Dates Price Book Now
17 - 19 Sep £845 + VAT Book Now
8 - 10 Oct £945 + VAT Book Now
13 - 15 Nov £1150 + VAT Book Now
10 - 12 Dec £1150 + VAT Book Now
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Dates Price Book Now
18 - 20 Sep £1150 + VAT Book Now
23 - 25 Oct £1150 + VAT Book Now
19 - 21 Nov £1150 + VAT Book Now
18 - 20 Dec £1150 + VAT Book Now
See more dates...

All our courses run in London and Bristol, or can be tailored to requirements at your own offices. For alternative dates, please email or call us on 0208 269 4260
All prices are per person and are subject to VAT
15% discount for groups of four delegates.
10% discount for groups of three delegates.
(This offer applies for delegates on the same public scheduled course on the same date.)

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.13 Exam , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.13 status.

"Staff were helpful and the course was relevant to my needs. A great course!"


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