Customer Focus

Course Facts

  • 1 day course
  • Our Trainers are Authorised Professionals
  • Live Online or Classroom-based
  • Certificate of completion
  • Maximum class size of 6 for scheduled courses
  • Unlimited support after your course
  • Courses at all levels: Introduction, Intermediate, Advanced and Masterclasses

Course Outline

  • Customer Care
  • Understanding the needs of your customers
  • Customer Communication

Private One-to-One Training

One-to-one tuition tailored to your exact requirements. Your choice of duration, dates and content.

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Team Training for Companies

Group bookings provide you with the most cost-effective way to train your team.

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Team Training and Bespoke Sessions

Booking a private training session allows you to focus on your exact needs on dates that work best for you or your team.

  • Sessions can be run online or in person, on your site or at our London training centre.
  • We manage training for many of the UK’s largest companies, taking care of all the admin, working with you to ensure the perfect course.
  • Our expert trainers will first understand your requirements and then tailor each session to your exact specification.
  • We offer a free consultation service to work out every detail of your course.

Prices for bespoke sessions with our expert trainers start at £525 + VAT.


The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so they will keep coming back for your product or service.

Course Outline

Customer Care

  • What is customer care and why is it so important?
  • The benefits of improved customer service
  • • How to identify key customers and stakeholders
  • Establishing the key priorities and preferences of your customers
  • Understanding the impediments to better customer care and how to eliminate them "Expected" and "exceptional" service
  • Identifying what customer care means and the standards of care expected in your company

Understanding the needs of your customers

  • Finding your customers and their requirements more effectively
  • How to deliver and exceed customer expectation through the delivery of a more professional service
  • Using the essential structures and methods for delivering customer service by phone, email and face-to-face
  • The three essential elements required for customer care

Customer Communication

  • The importance and impact of communication in customer-facing relationships
  • Recognising your own communication style
  • The building of rapport through active listening and support
  • Telephone etiquette - the dos and don'ts
  • Using communication skills when meeting a customer face-to-face
  • The fundamentals of assertive behaviour in customer situations
  • The four steps for developing more assertive behaviours
  • Delivering difficult messages
  • Practice sessions and scenarios
  • Action planning

Our Clients

Our Recent Success Stories

InDesign Training


Cassie's Story

Designer at Dixon Interiors

Animate Training


Stuart's Story

Graphic Designer at S4C

Sketch Training


Mark's Story

Graphic Designer at Just Eat

30 years working with our clients
Five Star Training Five Star Training Five Star Training Five Star Training Five Star Training   600+ Reviews

Why Transmedia?

Unlimited Training Support

We offer unlimited training support after your course.

Bespoke Training Solutions

Customised training and software solutions based on your exact specification.

Worldwide Creative Skills Training

Join our authorised training courses live online from anywhere in the world.

Authorised Training Professionals

Our experts are accredited by Adobe, Apple and Claris and bring years of experience and real-world expertise.

Courses Live Online

Join our virtual classrooms to learn from the comfort of your own space in real time from our accredited training experts.


Classroom Training

Join us at one of our Authorised Training Centres for a traditional classroom-based experience.

We have everything ready for you to have the best training experience.


Private Courses

One-to-one tuition or a private group training with just you or your colleagues.

We can train you live online, at one of our centres or onsite, wherever you are located.


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