Course Description: The El Capitan 10.11 Bootcamp is a combined delivery of the Apple authorized El Capitan 101 and El Capitan 201 courses. The OS X Support Essentials 10.11 Exam is included with the class. (Exam is not included on On-site or online delivery.) This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems. This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing and authentication. Tools for efficiently managing and deploying OS X and software updates are also covered. For Students Enrolled in a Virtual Class: Each student will need to setup two (2) computers in order to take the class virtually. The first can be a PC, tablet or Mac. The second computer must be a Mac and you will need the software (and version) being taught in the course already installed on your computer. This setup will allow virtual students to view the presentation on one computer and do support exercises on the other one.
Upon completion of the Combined OS X Support and Server Essentials 10.11 (El Capitan 101 and 201) course, students will know: The troubleshooting process and how to become more efficient with available tools and resources; Mac OS X v10.11 features in depth, including how to find additional information; How to prepare for Apple Certified Support Professional certification; The features of Server 5 for OS X; How to configure essential services on Server for OS X; How to use Server for OS X tools to monitor and troubleshoot services; Effective use of Server for OS X to manage a small network of Macintosh computers and users; How to manage access to files and services
This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X ? such as teachers and technology specialists who manage classroom networks or computer labs.
• Basic OS X knowledge • Basic troubleshooting experience • Experience with OS X in a network environment
A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.
This course is available as a private or customised course.
Contact us for further information and to customise this course to your exact requirements:
Phone us: 0208 269 4260Book Now
Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.
"Clear and concise explanations of all program capabilities, very helpful."
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"The course was excellent - exactly to my company's needs. All questions were answered and concepts explained very clearly."
"The course was an excellent experience and will further my career opportunities."
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