Mac OS X Support Essentials 10.8 (Mountain Lion 101)

Chapter 1 - Installation

• Prepare and partition the drive
• Install OS X Mountain Lion
• Use the installer log files to verify a successful installation
• Configure OS X Mountain Lion with the setup assistant
• Update software with Software Update and installer
• Tips and techniques for troubleshooting an installation problem

Chapter 2 - User Accounts

• Create and manage user accounts
• Create and manage administrator accounts
• Locate directory attributes
• Security
• Password selection
• Keychain
• FileVault

Chapter 3 - File Systems

• File systems supported by OS X lion
• File and directory ownership and permissions
• Disk utility and file repair
• Using the command line for file management

Chapter 4 - Data Management

• The root volume
• File system layout
• Preferences
• Frameworks
• File types unique to OS X Mountain Lion (i.e. Resource forks and packages)
• Spotlight
• File archives
• Disk images. Archiving and restoring data with Time Machine
• Managing backup data
• How to access the data outside of Time Machine

Chapter 5 - Applications And Processes

• Applications supported in OS X Mountain Lion
• Applications created with different developer APIs
• The UNIX concept of a process
• The relationship between processes and applications
• Tools to monitor and manage processes
• Application preferences
• Troubleshooting
• Boot camp

Chapter 6 - Network Configuration

• Basic networking configuration
• TCP/IP networking
• Ethernet
• Airport
• Multiple network connections
• Appropriate use of network locations
• Isolating and troubleshooting network elements

Chapter 7 - Network Services

• Connecting to common network resources
• Network users accounts with directory services
• AFP, SMB, SSH, FTP and webdav connections
• Bonjour
• Netbios
• The network browser
• Isolating client software issues from network issues
• Enabling network services on an OS X Mountain Lion client
• Peer-to-peer collaboration
• Sharing files between Macs and Windows PCs
• Sharing web documents
• Screen sharing
• Firewall and techniques to isolate server issues from client and network issues

Chapter 8 - Peripherals And Printing

• Connecting peripherals to a Mac
• Cabling
• Connections
• Device drivers for common peripherals
• Managing printers
• Print-job management
• Printer PPDs and PDF workflow
• Techniques for isolating cabling, driver or application issues

Chapter 9 - System Startup

• Troubleshooting boot issues with a Mac at startup
• Phases of the startup process
• Which part of the system is active during each phase?
• Issues that can arise
• Automatic process launching with launchd and login window startup items

Certification Exam

• Students can take the OS X Support Essentials 10.8 exam to earn Apple Certified Support Professional (ACSP) 10.8 Certification