Mac OS X Support Essentials 10.8 (Mountain Lion 101)

Duration: 3 Days


Mac OS X Support Essentials is a three-day, Apple Certified hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give delegates a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.


Knowledge of OS X from a previous version and basic computer navigation skills.

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Chapter 1 - Installation

  • Prepare and partition the drive
  • Install OS X Mountain Lion
  • Use the installer log files to verify a successful installation
  • Configure OS X Mountain Lion with the setup assistant
  • Update software with Software Update and installer
  • Tips and techniques for troubleshooting an installation problem

Chapter 2 - User Accounts

  • Create and manage user accounts
  • Create and manage administrator accounts
  • Locate directory attributes
  • Security
  • Password selection
  • Keychain
  • FileVault

Chapter 3 - File Systems

  • File systems supported by OS X lion
  • File and directory ownership and permissions
  • Disk utility and file repair
  • Using the command line for file management

Chapter 4 - Data Management

  • The root volume
  • File system layout
  • Preferences
  • Frameworks
  • File types unique to OS X Mountain Lion (i.e. Resource forks and packages)
  • Spotlight
  • File archives
  • Disk images. Archiving and restoring data with Time Machine
  • Managing backup data
  • How to access the data outside of Time Machine

Chapter 5 - Applications And Processes

  • Applications supported in OS X Mountain Lion
  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship between processes and applications
  • Tools to monitor and manage processes
  • Application preferences
  • Troubleshooting
  • Boot camp

Chapter 6 - Network Configuration

  • Basic networking configuration
  • TCP/IP networking
  • Ethernet
  • Airport
  • Multiple network connections
  • Appropriate use of network locations
  • Isolating and troubleshooting network elements

Chapter 7 - Network Services

  • Connecting to common network resources
  • Network users accounts with directory services
  • AFP, SMB, SSH, FTP and webdav connections
  • Bonjour
  • Netbios
  • The network browser
  • Isolating client software issues from network issues
  • Enabling network services on an OS X Mountain Lion client
  • Peer-to-peer collaboration
  • Sharing files between Macs and Windows PCs
  • Sharing web documents
  • Screen sharing
  • Firewall and techniques to isolate server issues from client and network issues

Chapter 8 - Peripherals And Printing

  • Connecting peripherals to a Mac
  • Cabling
  • Connections
  • Device drivers for common peripherals
  • Managing printers
  • Print-job management
  • Printer PPDs and PDF workflow
  • Techniques for isolating cabling, driver or application issues

Chapter 9 - System Startup

  • Troubleshooting boot issues with a Mac at startup
  • Phases of the startup process
  • Which part of the system is active during each phase?
  • Issues that can arise
  • Automatic process launching with launchd and login window startup items

Certification Exam

  • Students can take the OS X Support Essentials 10.8 exam to earn Apple Certified Support Professional (ACSP) 10.8 Certification

Special Offers
for April

The new course schedule is currently being updated and will be ready shortly. Please phone us on 0208 269 4260 or email us for the latest dates.

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.

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