Supporting the Mac OS for Windows Technicians

Duration: 2 Days

Objectives

This two-day course provides technicians more familiar with PC/Windows configurations with an in-depth explanation of the principle features and components of the Mac operating system. The course considers effective approaches to troubleshooting and solving typical problems encountered under Mac OS X.

Pre-requisites

Delegates should have the basic Windows knowledge and some experience as a IT technician.

Course includes

Instruction from our Apple certified trainer, the official Apple reference manual covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

This course is available as a private or customised course. Please phone us on 0208 269 4260 or email us for further information and to customise this course to your exact requirements.

"Clear and concise explanations of all program capabilities, very helpful."

Hyder Consulting Ltd

Course outline

Installation and configuration
• Setting up Mac OS X workstations
• Understanding the Mac OS X architecture and the functions of each of the major components
• Comparison with the Windows equivalents
• Installing and configuring Mac OS X on a qualified system
• Enabling communication with AppleTalk and IP services on a connected network

Boot Sequence
• Understanding the boot sequence
• The Boot ROM
• Kernel and System Initialisation
• Building the Desktop
• Startup scripts and System Demons

Startup Processes
• First response procedure
• Problem resolution using quick fixes
• Innocuous fixes and invasive fixes
• Recommended diagnostic tools and software
• Troubleshooting the Mac OS X startup sequence

Users and Permissions
• Creating user accounts so that multiple users can share a workstation
• Personal accounts and workspaces
• Comparison of the different types of users and permissions available under Mac OS X Windows equivalents

OS X Utilities
• System Profiler
• Disk Utility
• Network Utility
• Process Viewer
• Console and Netinfo Manager

File Systems
• Comparing the Mac OS X file System to the Windows file system
• Comparing useful tools

Application Environment
• Different types of Applications supported by Mac OS X
• Comparison with Windows equivalents

File Sharing
• Configuring Mac OS X to enable the workstation to share files
• AFP, SMB, FTP and HTTP protocols

Network Configuration & Peripherals
• Accessing Network Services
• Comparing network services under Mac OS X and Windows equivalents
• Isolating and troubleshooting wired and wireless network elements
• Understanding USB, FireWire and Bluetooth buses
• Comparison of Mac Network settings with the Windows equivalent
• Understanding device drivers and Printer Setup

General Troubleshooting
• Using the troubleshooting flowchart
• Reviewing resources and approaches