Course outline
Definitions• What is a marketing plan?
• What is contained within a marketing plan?
Review of Mission, Vision, and Value statements
• How is value created?
• Business Models
• How to measure a good statement from a bad one
The external planning process
• Creating a market research plan
• What is proof?
• How much needs to be done?
• Tools for analysing:
- The competitive landscape
- Customers
- Other relevant factors
The internal planning process
• What are we good at?
• A competency framework (people)
• Product and service audit
• Culture – what do we like doing?
Linking results to decisions and actions
• Making good decisions
• Creating the formal plan for implementation
• Creating the flexible plan for implementation
